Customer care

Don’t have a sleepless night. Here are answers to lots of commonly asked questions. And if you can’t find what you’re looking for, just get in touch.

Delivery

  • Question

    We need to find a better way.

    Better for us, better for you and better for the planet.
    We wanted Nemo® to play a part in solving the plastic pollution crisis rather than adding to it.

    For every Nemo® mattress over 300 plastic bottles are re-purposed diverting them from landfill

  • Column

    We need to find a better way.

    Better for us, better for you and better for the planet.
    We wanted Nemo® to play a part in solving the plastic pollution crisis rather than adding to it.

    For every Nemo® mattress over 300 plastic bottles are re-purposed diverting them from landfill

  • Column

    We need to find a better way.

    Better for us, better for you and better for the planet.
    We wanted Nemo® to play a part in solving the plastic pollution crisis rather than adding to it.

    For every Nemo® mattress over 300 plastic bottles are re-purposed diverting them from landfill

Returns

  • Question

    If you would like to request a return within the guarantee and warranty period, please CLICK HERE to submit a request and our team will be in touch within 3 working days

    Read more information about the mattress guarantee HERE.

  • Question

    We need to find a better way.

    Better for us, better for you and better for the planet.
    We wanted Nemo® to play a part in solving the plastic pollution crisis rather than adding to it.

    For every Nemo® mattress over 300 plastic bottles are re-purposed diverting them from landfill

Warranty

  • Column

    One garbage truck of plastic is discarded into our oceans every minute. Approximately 5,000 items of marine plastic pollution have been found per mile of beach in the UK. 165 million tonnes of plastic currently circulates in Earth’s marine environments.

  • Column

    One garbage truck of plastic is discarded into our oceans every minute. Approximately 5,000 items of marine plastic pollution have been found per mile of beach in the UK. 165 million tonnes of plastic currently circulates in Earth’s marine environments.

  • Column

    One garbage truck of plastic is discarded into our oceans every minute. Approximately 5,000 items of marine plastic pollution have been found per mile of beach in the UK. 165 million tonnes of plastic currently circulates in Earth’s marine environments.

More questions?

Let’s put them to bed. Talk to us!