Terms & conditions

The website https://nemomattress.co.uk/, is owned and operated by Millbrook Beds and the expressions “Millbrook Beds”, “we” and “us” and “our” mean Millbrook Beds.  Millbrook Beds is a division of Millbrook (UK) Ltd (Company Number 1728009) whose registered office is at, Calmore Industrial Park Totton, Southampton SO403XJ.

These are the Website terms and conditions (the “Conditions”), which apply to the use of the Website by you, the end user. By using the Website you agree to be bound by these Conditions.

If you do not agree to be bound by these Conditions, you may not use or access the Website and we will have the right to restrict or prevent your access to the Website.

Please note that any purchases you make on this Website will be governed by our separate terms and conditions of sale which can be found here

If there is anything that you do not understand please feel free to email any enquiry to us here: enquiry@millbrookbeds.co.uk




1.1 You will not:
(a) use the Website (or any part of it) for any illegal purpose and agree to use it in accordance with all relevant laws;
(b) upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
(c) use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy); and
(d) create or publish a hypertext link to any part of the Website or attempt any unauthorised access to any part or component of the Website.

1.2 You agree that in the event that you have any right, claim or action against any third party arising out of that third party’s use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.

1.3 You warrant that by accessing and using the Website you will not be in violation of any laws or regulations that apply to you.


2.1 We may:
(a) modify or withdraw, temporarily or permanently, the Website (or any part of it) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

(b) change these Conditions from time to time and your continued use of the Website (or any part of it) following such change shall be deemed to be your acceptance of such change. You should check back here regularly as you will be bound by these Conditions every time you visit the Website. If you do not agree to any change to the Conditions then you must immediately stop using the Website; and/or

(c) monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints relating to the Website and take any action that we believe is appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

2.2 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website for any reason.


Your privacy is very important to us and these Conditions must be read in conjunction with our Privacy Policy which is published on our Website and which can be found at https://nemo-mattress.myshopify.com/pages/privacy-policy


4.1 Subject to Conditions 5.2 and 5.3, the Website is provided, on an “as is” and “as and when available” basis without any representation or endorsement. We make no warranties of any kind, whether express or implied, in relation to the Website, its content or any services offered on the Website.

4.2 Subject to Conditions 5.2 and 5.3, we make no warranties that the Website, its content or any services offered via the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server which makes it available are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to enquiry@millbrookbeds.co.uk and we will attempt to correct the fault as soon as we reasonably can.


5.1 Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties or representations, whether express or implied in relation to its accuracy.

5.2 Nothing in the Conditions shall affect those statutory rights which you are always entitled to as a consumer and that you cannot contractually agree to alter or waive.

5.3 Nothing in these Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees or any liability for fraud or for any other liability that cannot be excluded or limited by law.

5.4 You agree that you are free to choose whether to use the Website or any services offered on the Website and do so at your sole option, discretion and risk.

5.5 We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website.

5.6 Without limiting the foregoing, under no circumstances shall we be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond our reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.


6.1 Save as set out in Condition 6.4 below, you acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content contained within the Website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us.

6.2 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. This includes, but is not limited to, the text, graphics, animations, photographs, pictures, sounds, data, images, audio and video clips connected to the website.

6.3 You may not download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party.

6.4 Any information you submit to the Website, whether by way of comment, any chat room function or otherwise, will not be treated confidentially and you acknowledge that we may use such information for any purposes subject to these Conditions. You give us an absolute right to reproduce (whether in whole or in part, and whether cropped, adopted, altered or otherwise manipulated) any photos or other images or audiovisual files that you submit to the Website. We shall not be obliged to so display such audiovisual files.

6.5 By submitting material to the Website, you warrant and represent that you own such materials (including any copyright and other intellectual property rights therein) or that you have permission from the owner and that you have obtained the informed consent of any subjects of the images and that any subjects featured in any such images are at least 16 years of age at the time such material was created. You hereby waive any moral rights you may have in relation to such content.


7.1 We may, from time to time, provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


8.1 No delay, indulgence or omission in exercising any right, power or remedy provided by these Conditions or by law shall operate to impair or be construed as a waiver of such right, power or remedy or of any other right, power or remedy.

8.2 No single or partial exercise or non-exercise of any right, power or remedy provided by these Conditions or by law shall preclude any other or further exercise of such right, power or remedy or of any other right, power or remedy.

8.3 The rights, powers and remedies provided by these Conditions are cumulative and subject as otherwise provided in these Conditions are not exclusive of any rights, powers and remedies provided by law.


9.1 These Conditions shall be governed by and construed in accordance with English law.

9.2 Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England in relation to any claim or matter arising under or in connection with these Conditions.


10.1 If any part of these Conditions is found to be invalid by any court or other regulatory or competent body, the invalidity will not affect the rest of the Conditions, which shall remain in force.

10.2 Any notices or communications that you send to us will be sent to customer services at enquiry@millbrookbeds.co.uk or in writing to Millbrook Beds, Calmore Industrial Park Totton, Southampton SO403XJ. Any notices or communications that we send to you will be sent to the email address you registered with us.

10.3 All provisions which must survive in order to give effect to their meaning shall survive any expiration or termination of these Conditions, including without limitation, all of your representations, warranties and indemnification obligations.

10.4 No person who is not a party to this agreement shall have any right to enforce this agreement pursuant to the Contracts (Rights of Third Parties) Act 1999.