Privacy policy

Millbrook (UK) Limited (company number 01728009) – which also trades as The Handmade Bed Company – (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our websites (including: www.millbrook-contract-beds.co.uk;  www.the-handmade-bed-company.co.uk; www.millbrook-boat-mattresses.com; www.millbrook-caravan-mattresses.com and www.millbrook-beds.co.uk) you are accepting and consenting to the practices described in this policy.

  1. Privacy
    1.1: We are committed to your rights of privacy. This is why we have set out the privacy guidelines below. You will probably appreciate that these guidelines will need to change over time. We will post changes to this page when such changes are necessary.
  2. Who we are?
    2.1: For the purposes of the Data Protection Act 1998, we are the data controller for the websites. Our address is Calmore Industrial Park Totton, Southampton SO403XJ, telephone number: 0845 373 1111 fax No: 0845 373 2222

     E-mail address: enquiry@millbrookbeds.co.uk 
    Millbrook (UK) Limited is registered in England and Wales.
    The company registration number is 1728009
  3. Data Protection Act
    3.1:  We have notified the Information Commissioner under the terms of the Data Protection Act 1998 that we may obtain information about data subjects.
  4. Information gathered by us
    4.1: Sales
    Some of our websites allow you to purchase products online (currently only available to trade customers with an account). On those sites we may collect personal information from you in order to deal with your order for any products purchased by you from one of our websites.  This information will be used to process your order and to ship the products to you.  It may also be used to notify you of similar products or services supplied by us that we consider may be of interest to you, unless you tell us that you do no wish to receive such communications.4.2: Warranty
    If your product is eligible for a warranty and you wish to register with us to take advantage of that warranty, we will need to gather some personal information from you. The information you give us may include your name, address, e-mail address and phone number and details of your purchases. The full details of the information we need is set out on the warranty registration form. You can volunteer some of the information we ask, but you are obliged to fill in all the boxes marked with an asterisk.4.3: Technical Information
    With regard to each of your visits to our site we may automatically collect the following information:4.3.1: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;4.3.2: information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.4.4: We may on occasions, collect additional personal information from surveys, competitions, which you will not be obliged to fill in or return to us.
  5.  Cookies
    5.1:  You may be aware that there is a technology called “cookies”. This is a file that is transferred from the web site to the hard drive of your computer. We use cookies to track your activities on our web site. A cookie will not allow a web site operator to obtain information of a personal nature that will identify you to us, such as your name and address. We will only be aware of such information if you provide the information to us or you have set the preferences in your browser to provide this information automatically.
  6. What we do with the information we collect?
    6.1: We use the information you provide to fulfil your order (if you have ordered products from us) or to enable us to perform our obligations or enforce our rights under any contract with you (including the terms of any warranty we offer on our products).6.2: We may use your information to provide you with further information about our products that we think may be suitable for you. We will only provide this information where you indicate that you wish to receive further information from us on a regular basis.6.3: Any personal information that is gathered from visitors or customers to this site is not sold, made available to, or otherwise distributed to third parties for any purpose other than other companies within the same group as Millbrook (UK) Ltd.6.4: The technical information we collect in aggregate form permits us to carry out an analysis of user behaviour in general. This allows us to measure overall interest in our site and to help us develop the site to make it more interesting in general terms.. The analysis we perform does not include any personal information provided by you. We merely use the aggregate form of the information for these purposes.6.5: We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.6.6: We may disclose your personal information to third parties:

6.6.1: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

6.6.2: If Millbrook (UK) Limited or its parent company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

6.6.3: If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Millbrook (UK) Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  1. Telling you what information we hold about you.
    7.1: If you wish to know what information we hold on you, please write to the Millbrook (UK) Ltd Data Protection Controller, or email enquiry@millbrookbeds.co.uk. We will only send this information to the e-mail address or postal address we have on file, unless you can provide evidence of identification and change of address.7.2: Access requests will be responded to within 40 calendar days of the written or email request being received.7.3: We reserve the right to levy a fee for dealing with access requests to cover any administrative costs. This will be no more than the fee stated in the Data Protection Act, which is currently £10.
  2. Removing and correcting information.
    8.1: If you request us to remove your personal information from our database or you wish us to amend or change the information we hold about you on our database, you must request this in writing or email to the Data Protection Controller.
  3. Data Quality.
    9.1: You may change and modify the information you have previously provided to us as follows:-9.1.1: Send an email to enquiry@millbrookbeds.co.uk

         9.1.2: Send a letter to us at Millbrook (UK) Ltd. Calmore Industrial Park Totton, Southampton SO403XJ
  4. Contact us.
    10.1: Contact us if you have any questions about this privacy statement, how we run this web site